Privacy Policy

1. Introduction

Lancar Bumi ("we", "us", "our") is a home plumbing service operating in Kuala Lumpur, Malaysia. We take the privacy of the people who contact us seriously. This policy explains what personal information we collect when you use our website or get in touch about plumbing services, how we use it, and what rights you have over it.

This policy applies to data collected through our website at lancarbu.pro and through direct communication channels such as phone and email.

For questions about this policy, contact: [email protected]

2. What Personal Data We Collect

When you use our contact form or get in touch directly, we may collect:

• Full name
• Email address
• Phone number (if provided)
• Description of your plumbing issue or service request
• Address or area (if relevant to scoping your service)

We also collect limited technical data automatically through website cookies and analytics tools, including browser type, pages visited, and approximate location by city. See our Cookie Policy for details.

Legal basis for processing: We process your data on the basis of legitimate interest (responding to service enquiries), contractual necessity (scheduling and delivering plumbing services), and consent (where you've agreed to cookie placement).

3. How We Use Your Data

• To respond to your service enquiry and confirm availability
• To schedule and carry out plumbing visits
• To follow up after a visit to confirm the work was satisfactory
• To maintain records for billing and service history purposes
• To improve the website based on anonymous usage data

We do not use your personal data for unsolicited marketing. If we want to send you service-related updates beyond your initial enquiry, we will ask for your agreement first.

Data retention: Enquiry data is kept for up to 2 years from last contact. Service records are retained for up to 5 years for business record purposes, in line with Malaysian tax and business requirements.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share limited data with:

• Analytics providers (e.g. Google Analytics) to understand site usage — data is anonymised and aggregated
• Scheduling tools used internally by our team to manage visit bookings
• Regulatory authorities if required by Malaysian law

All third-party tools we use are required to handle your data appropriately under applicable law.

5. Data Protection Measures

• Our website uses HTTPS encryption for all data in transit
• Access to customer records is limited to team members who need it for service delivery
• We use password-protected systems for storing contact and booking data
• In the event of a data breach that affects your rights, we will notify affected parties as required under Malaysian law

6. Cookies

We use cookies to keep the website functional, understand how it's used, and support any advertising we run. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to work.

7. Your Rights

Under Malaysian law (including the Personal Data Protection Act 2010) and applicable international standards, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where we have no ongoing legitimate reason to retain it
• Withdraw consent for processing where consent was the basis
• Object to certain types of data processing
• Lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP)

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may include links to external sites for reference purposes. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

9. Children's Privacy

Our services are intended for property owners and adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted data through our site, please contact us and we will remove it promptly.

10. Policy Updates

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact for Privacy Matters

Data Controller: Lancar Bumi

Address: 51, Jalan Genting Klang, 53300 Kuala Lumpur, Malaysia

Privacy email: [email protected]

Phone: +60 14-538 7264